IT Solutions Support Engineer .NET | Junior, Mid or Senior Level

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology!

POSITION HIGHLIGHTS:
• Hybrid work in Indaiatuba, SP, Brazil
• Mandatory: Fluent English, support for .Net applications, IIS (Internet Information Services), MS SQL Server

ABOUT THE OPPORTUNITY:
You will be part of a team responsible for ensuring the continuity and performance of the company’s critical applications on a global scale. Besides troubleshooting technical issues, you will have the opportunity to collaborate with infrastructure, development, and business support teams. This is an excellent opportunity for those who want to grow technically in an international and evolving environment.

RESPONSIBILITIES:
• Provide support and assistance for corporate systems, including ticket creation, analysis, and follow-up, focusing on resolution within SLA;
• Perform initial investigations to identify the root cause of incidents;
• Interface with Infrastructure and Development teams to ensure problem resolution;
• Maintain constant communication with users and participate in crisis meetings when necessary;
• Generate operational reports with weekly and monthly indicators;
• Participate in a collaborative environment integrated with international teams.

REQUIREMENTS:

For the JUNIOR position:
• Some experience with technical support or corporate applications;
• Basic experience with .NET, IIS (Windows Server), and MS SQL Server;
• Ability to execute simple SQL queries;
• Introductory knowledge of API calls (validating responses and status);
• Familiarity with ITSM tools (e.g., ServiceNow) and concepts such as Incidents, Requests, and SLA;
• Advanced English.

For the MID-LEVEL position:
• Solid experience supporting applications developed in .NET, hosted on IIS, with MS SQL Server databases;
• Autonomy to perform root cause analysis, SQL queries, and REST API validations;
• Experience with ITSM tools and a strong understanding of support processes (Incidents, Requests, SLA, Problems, etc.);
• Ability to handle critical tickets and participate in crisis meetings (war rooms);
• Advanced English.

For the SENIOR position:
• Proven experience supporting critical applications in .NET/IIS/SQL Server environments;
• Strong analytical skills to investigate problems, validate integrations (APIs), and propose improvements to support processes;
• Mastery of ITIL processes: Incident, Problem, Request management, SLA, severity, escalation, and war rooms;
• Leadership in complex environments and direct contact with global teams;
• Advanced English.

Additional Information:
• Location: Indaiatuba, SP, Brazil
• Work model: Hybrid, with mandatory presence in the Indaiatuba office 3 times per week;
• Availability for on-call duty once a month on weekends.